Refund policy

Refund & Return Policy

We want you to feel good about every Second Bloom order. Please take a moment to read how refunds and returns work before you buy.

90-day money-back guarantee

Give your Second Bloom capsules a fair try. If you’re not happy with it, use our Contact form within 90 days of delivery and we’ll refund the product price of your order. Please include your order number. We may ask a couple of questions so we can improve, but you don’t need to justify your request.

Returning unopened items

Because supplements are consumable, product returns are only accepted for items that are unopened, unused and still sealed in their original, undamaged packaging. Returns must be started within 90 calendar days of delivery.

Always contact us before sending anything back. Please don’t ship items to the address shown on your package: returns sent without our instructions may not be processed or refunded. We’ll reply with return instructions within 2 business days.

How refunds are processed

• We’ll confirm whether your request is approved within 2 business days of receiving it (or of receiving your return, if one is needed).
• Approved refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank or card issuer.
• Shipping and handling charges aren’t refundable, unless the problem was our mistake.
• Return shipping is paid by the customer, unless the return is due to our error.
• If it has been more than 15 business days since your refund was approved and you still don’t see it, contact us and we’ll look into it.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We’ll send a replacement or issue a full refund at no cost to you.

Cancelling an order

One-time orders and subscription orders can be cancelled any time before they ship. Once an order has shipped it can’t be cancelled, but it may still qualify under this policy.

Contact us

Use our Contact form. We aim to reply within 2 business days.